Treehouse Party Rentals in Louisiana

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In Shreveport Louisiana

Frequently Asked Questions

Welcome to the FAQ section of Treehouse Party Rentals, Shreveport’s one-stop shop for turning any occasion into an unforgettable celebration!

We understand that planning a party can involve a lot of questions. Here, we’ve compiled answers to some of our most frequently asked ones to make your party planning process a breeze.

So, browse through our extensive selection, connect with our party experts, and get ready to focus on what truly matters – creating lasting memories with your loved ones!

Treehouse Party Rentals
Frequently Asked Questions.

Q: Are setup and delivery included in the rental price?

A: Absolutely! The convenience of our customers is a top priority at Treehouse Party Rentals. Our quoted rental prices include the cost of both setup and delivery to ensure a seamless and stress-free experience for you. However, please note that while we strive to provide complimentary delivery to a wide area, there may be additional charges for locations beyond our designated free delivery zones. Also, do keep in mind that the rental prices are exclusive of sales tax. We’re transparent with our fees, so you’ll have all the details upfront. For more information on delivery areas and any potential fees, please feel free to contact us.

Q: Do you deliver to other areas besides Shreveport?

A: Yes, we certainly do! At Treehouse Party Rentals, our goal is to bring the party right to your doorstep, whether you’re in Shreveport, Bossier City, Benton, Blanchard, Mooringport, Waskom, Stonewall, Haughton, Bethany, Caddo, or other neighboring communities. We are dedicated to serving our local area and understand the importance of reliable service for your unique celebrations, wherever they may be.

We do our utmost to accommodate your needs and ensure timely delivery to various locations. However, due to varying fuel costs and the possible requirement for extra transportation and labor, travel fees can differ based on the distance and logistics involved.

For the most accurate and transparent pricing, don’t hesitate to reach out to us. By calling (318) 510-3955, you can connect with our friendly staff, who will happily assist you with all the necessary details to ensure your event is a roaring success, regardless of its location. We’re here to help you plan your perfect party experience with ease and confidence.

Q: Is the standard 4-hour rental period inclusive of your setup time?

A: Great question! At Treehouse Party Rentals, we want to maximize your fun time, so the clock only starts ticking on your 4-hour rental once we’ve finished setting everything up. Our team arrives ahead of the scheduled start time for your event to ensure that everything is ready to go. This means you’ll have the full rental duration to enjoy your inflatable rentals, games, or party equipment. Playtime is precious, and we’re here to make every minute count!

Q: When do you set up?

A: At Treehouse Party Rentals, our setup schedule is determined by the number of bookings we have on a given day. Typically, we aim to arrive and begin setting up 1-3 hours before your event’s start time, ensuring everything is ready for when your rental period begins. However, on particularly busy days with many rentals, we may need to start the setup process up to 4 hours in advance. If an early setup is necessary, we’ll be proactive and reach out to you by the preceding Friday to confirm that someone will be available at your event location. Rest assured, we always work to coordinate setup times that accommodate your schedule and maximize your party time!

Q: We’ve experienced unclean inflatables from other companies. Are your inflatables clean?

A: Cleanliness is as important to us as it is to you. At Treehouse Party Rentals, we take pride in providing immaculate inflatables for your enjoyment. Each of our units undergoes a rigorous cleaning and disinfecting process after every rental. When you rent from Treehouse Party Rentals, you can expect to receive an inflatable that is not just fun, but also thoroughly clean and hygienic. Your health and satisfaction are our top priorities, ensuring that the only thing you’ll be jumping into is fun!

Q: Is it necessary to keep the inflatable plugged in for the duration of the event?

A: Indeed, it is. To ensure your inflatable rental from Treehouse Party Rentals remains inflated and enjoyable throughout your event, the blower must be continuously running. This means the unit needs to be plugged in from setup to takedown. If the blower is unplugged or power is interrupted, the inflatable will deflate. To accommodate this, we require a power outlet within 50 feet of the setup area. If such an outlet isn’t available, a generator will be necessary. To prevent any electrical mishaps and to ensure your safety, we supply our own heavy-duty extension cords, which are specifically designed to handle the power load without tripping your circuit breaker. Your safety and the smooth operation of our inflatables are our priority!

Q: Can Treehouse Party Rentals set up inflatables in parks, and do parks have electricity available for use?

A: Treehouse Party Rentals enjoys bringing the fun to park settings! However, it’s important to note that most parks do not provide public access to electricity for inflatables. For such cases, you will need to secure a power source. We’ve got you covered! We offer generator rentals at a reasonable cost to power the inflatable for the duration of your event. Keep in mind that park spaces often operate on a first-come, first-serve basis. We recommend arriving early to claim your spot and ensure your event runs smoothly. Our team is adept at park setups and will ensure everything is up and running for your special occasion.

Q: What forms of payment does Treehouse Party Rentals accept?

A: At Treehouse Party Rentals, we aim to make your rental experience as convenient as possible, which includes flexible payment options. You can pay for your rental with either cash or credit cards. If you choose to pay in cash, we kindly ask that you have the exact amount ready, as our drivers do not carry cash and cannot make change. This policy ensures the safety and efficiency of our transactions, allowing us to focus on providing you with the best possible service for your event.

Q: What is Treehouse Party Rentals' cancellation policy?

A: We understand that plans can change unexpectedly. If you find yourself needing to cancel your rental with Treehouse Party Rentals, we ask that you visit our policies page for comprehensive details regarding cancellations. Our policy outlines the time frames for cancellations, any potential fees involved, and the process for rescheduling your event if needed. We aim to be as accommodating and understanding as possible, so please review these details or reach out to us directly for any clarification. Our team is here to support you through any changes to your event planning.

Q: Does Treehouse Party Rentals require a deposit for bookings?

A: Yes, to secure your rental, Treehouse Party Rentals requires a $50 deposit, which can be made conveniently with a credit card. We understand that circumstances change, and we’ve designed our deposit policy with your flexibility in mind. If you cancel your booking at least 8 days before the scheduled rental date, the deposit is fully refundable. Should you need to cancel closer to the event, between 2 to 7 days prior, we won’t leave you out in the rain! Instead, we’ll provide you with a rain check that you can use within the next year. It’s our way of ensuring that, no matter what life throws your way, you’ll still have a chance to enjoy the fun and excitement you planned.

Q: What types of surfaces can Treehouse Party Rentals set up inflatables on?

A: At Treehouse Party Rentals, we’re versatile with our setup locations to fit your event’s needs. Our preferred setup surface is grass, as it’s the safest and most comfortable for kids. We can also set up on other solid surfaces like dirt, asphalt, and concrete to accommodate different event venues. However, we must prioritize the safety of your guests and the integrity of our equipment, so we are unable to set up on rocky terrain or gravel. These surfaces can cause excessive wear and tear to the vinyl of our inflatables. If you have any concerns or specific requests regarding the setup surface for your event, please don’t hesitate to contact us. We’ll work with you to find the best solution to ensure a fun and safe environment for all your party-goers.

Q: What happens if the inflatable gets damaged while in my care?

A: Treehouse Party Rentals understands that wear and tear is a natural part of the life of any rental unit. You are not held responsible for normal usage that may result in minor tears or similar wear in high-traffic areas. If you notice such occurrences, we appreciate prompt notification so we can address the issue swiftly and ensure continuous safe fun for all users.

On the other hand, if the inflatable suffers damage due to negligence or a failure to adhere to our clearly stated safety guidelines (such as not turning off the blower during high winds), the responsibility for repair costs falls to the renter. This could potentially include full replacement of the unit or blower, which carries a significant cost.

We take great care to avoid such situations, which is why we require renters to review and acknowledge all safety rules before the event. This process ensures you are well-informed about proper operation and can confidently manage the unit, keeping everyone safe and secure. At Treehouse Party Rentals, we strive to work together with our customers to create a safe, enjoyable experience for everyone involved.

Q: When should I place my order with Treehouse Party Rentals to ensure availability?

A: We operate on a first-come, first-served basis, so we recommend booking as early as possible to secure your preferred moonwalk or other rental items. To ensure the best selection for your event date, we suggest making your reservation between 2 to 6 weeks in advance. However, we understand that sometimes last-minute plans happen. If you find yourself in need of a rental on short notice, don’t hesitate to reach out. Treehouse Party Rentals will make every effort to accommodate your request and help make your event a success, even if it’s just around the corner.

Q: Is it possible to obtain a copy of Treehouse Party Rentals' insurance for our records?

A: Certainly! Ensuring the safety and peace of mind of our customers is paramount. Upon request, Treehouse Party Rentals can provide you with a copy of our insurance certificate. If your event is associated with a public entity such as a county facility, school, or club, we can also furnish an insurance endorsement as required. Please be aware that there may be additional charges for such endorsements. Feel free to contact us for more details, and we’ll be glad to assist you with the necessary documentation for your event.

Should you have more questions or if there’s anything else you’d like to know about our rental services, we’re just a phone call away and always ready to assist you. Reach out to us at Treehouse Party Rentals at (318) 510-3955 whenever you need. We’re here to help make your event planning hassle-free and fun!